Adel Service Customer app

Customer workspace

Your services, all in one place

Book a service, follow its progress and reach your service team without leaving the app.

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Your account and service data are connected.

Verify your email to unlock the panel.

We sent a confirmation link to  — . Complete verification to manage jobs, addresses and notifications.

Start using Adel Service Berlin

Sign in to request a service, follow every update and talk to your service team.

Create a new account

Your customer account keeps service requests, addresses and messages together.

Already have an account?

Customer dashboard

Good to see you, there.

Everything about your service requests is ready in one clear workspace.

Active services 0 Assigned or in progress
Awaiting action 0 Pending or awaiting confirmation
Completed 0 Completed or paid

Activity

Recent services

Shortcuts

Quick actions

Operations console

Track how Adel Service dispatches Service Providers across Berlin and the surrounding districts.

Live job funnel

Numbers refresh whenever you reload jobs from the tracking view.

Total jobs
0
Pending intake
0
Assigned / in progress
0
Completed / paid
0
Awaiting Service Provider match
0
Cancelled
0

Awaiting job data.

Finance control center

Monitor collections, refunds, and infrastructure health at a glance.

  • Total revenue

    Completed collections in the last 30 days.

  • Refund amount

    Returned or failed transactions.

  • Active methods

    Masked customer payment instruments.

  • Success rate

    Share of completed intents.

Loading finance metrics…

Operations playbook

  1. Review demand: Open the Job tracking tab, filter by status and drill into the payload to understand context before reassigning.
  2. Adjust fulfilment: Use the API console or scripts/examples.http to PATCH /jobs/{id}/status when you need to move a request forward manually.
  3. Monitor the bus: Tail docker compose logs matching-worker notification-worker or the Plesk Docker view to confirm events keep flowing.
  4. Validate live ops: Subscribe to the SSE feed from the Live operations view to ensure GPS and milestone updates reach the control room.

Profile

Maintain customer-facing details for smooth repeat bookings.

Profile details

Notifications

Tune how Berlin customers hear from your team.

Notification preferences

Membership & safety

Control your Adel Service identity as you expand from Berlin to other cities.

Email verification

We sent a verification link to your inbox.

Didn’t receive it? Resend the message or confirm your spam folder.

Your email address is confirmed. Keep your security details up to date below.

Account controls

Collaborator access

Assigned group
—
Device limit
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Usage
—

Active devices

Device Last seen Actions

Change password

Passwords must be at least 8 characters long.

Address book

Store every Berlin service location to accelerate repeat visits.

Add new address

Select a Google Places suggestion to populate the details automatically.
Stored together with the coordinates for precise dispatching.
Drag the pin on the map to fine-tune the coordinates.

Existing entries

Berlin coverage map

Use the search field or drag the marker to visualise the exact service location.

Job creation

Collect everything a customer needs so dispatch can react instantly.

Create a job

Customer accounts can create jobs which instantly enter the matching pipeline.

Provide one URL per line.

Job tracking

Monitor active work orders and drill into every Berlin district.

My jobs

Last 50 jobs across your Berlin footprint.

Work delivery overview

Track collaborator jobs completed without upfront payment.

Confirmed deliveries

Job Description Status Updated Delivered

Paid job history

Review jobs that completed with standard payment collection.

Paid jobs

Job Description Status Settlement Updated

Compliance documents

Upload and monitor the credentials required to work with Adel Service.

Upload new document

Accepted formats: PDF or images up to 10 MB.

Your documents

Track pending approvals and set reminders for renewals.

Document Type Status Uploaded Expires File

Messaging

Keep customers and field teams aligned with in-panel updates.

All messages are archived alongside the job record for compliance.

Live operations feed

Subscribe to the SSE endpoint to observe job status and Service Provider location updates.